Satisfaction Guaranteed: If you are unhappy with a product, it may be returned for a refund or exchange within 15 days of delivery.

Returns: Please note all returns require authorization. Please send an email including your reason for the return to stitches@cauldroncrafts.com. You will receive an authorization number and shipping instructions. Or you may call 1-604-856-8414 (9:30a.m. to 4:30p.m. PST Monday to Friday) C.O.D. returns will not be accepted.

Sales Tax: we do not charge sales tax on any of our products, however certain states or municipalities may require you to report your online purchase and pay the appropriate amount.

Payment: We offer our customers a choice of online credit card providers:

• CCNow: http://www.ccnow.com who accepts Visa, MasterCard, Discovery/Novus, American Express, and all debit cards from those companies, such as Visa Check Card, MasterCard MasterMoney, EuroCard, etc.
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• PayPal: If you don't already have a free PayPal account, go here to set one up: http://www.paypal.com.

Mail Order: Payment must be with a Postal money order payable in U.S. or Canadian dollars. Personal cheques are also accepted, but expect a shipping delay of 7 to 10 days. Sorry, we do not ship C.O.D.

Shipping: U.S. orders will be shipped via United States Postal Service first class mail. Canadian and all other International orders will be shipped via Canada Post. Cauldron Crafts is not responsible for any import taxes duties or other fees which International buyers may incur.

Delivery: Most orders are shipped within 24 hours of receipt, unless they are received after 1p.m. PST Friday afternoon, then they may not be shipped until Monday. There may also be a delay if Postal Service is unavailable due to Statutory Holidays.

Shipping & Handling: We offer a variety of shipping methods to meet any budget or deadline. Fees for shipping and handling are not included in the price of the products. Mail orders will be shipped to the buyer's address as specified.

Privacy Policy: Cauldron Crafts will not sell, lease or give any email addresses or any other personal information to any third parties.
CCNow's privacy policy: http://www.ccnow.com/privacy.html
PayPal's privacy policy: http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/privacy-outside

Surveys: Cauldron Crafts may, from time to time, post a survey for its site visitors. The information gathered will be for the exclusive use of Cauldron Crafts for improvements to its site, content, or offerings. This information will not be sold, leased or given to any third parties. Participation in these site surveys is entirely voluntary.

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